Refund and Returns Policy
At Deed Technologies, we are committed to providing high-quality refurbished IT products that meet your needs. We want you to be fully satisfied with your purchase, which is why we offer a clear and fair refund and returns policy. Please read the following information carefully to understand our policies.
1. Returns Eligibility
To be eligible for a return, the following conditions must be met:
- The item must be returned within 7 days of the delivery date.
- The item must be in the same condition as when you received it, with no signs of wear or damage.
- The item must be in its original packaging, including all accessories, manuals, and other components.
- Proof of purchase (such as an order confirmation or receipt) must be provided.
2. Non-Returnable Items
Certain items are not eligible for return, including:
- Software products that have been opened or downloaded.
- Items marked as “Final Sale” or “Non-Returnable” at the time of purchase.
- Customized or personalized items.
- Gift cards and promotional items.
3. Return Process
If you wish to return an eligible item, please follow these steps:
- Contact Us: Reach out to our customer service team at [Insert Contact Email] with your order number and reason for return. We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to proceed.
- Package the Item: Securely pack the item in its original packaging, including all accessories and documentation. Clearly mark the RMA number on the outside of the package.
- Ship the Item: Send the package to the return address provided by our customer service team. We recommend using a trackable shipping method, as Deed Technologies is not responsible for items lost or damaged in transit.
4. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed as follows:
- Original Payment Method: Refunds will be issued to the original payment method used at the time of purchase. Please allow 5-10 business days for the refund to be processed by your financial institution.
- Store Credit: If you prefer, we can issue your refund as store credit for future purchases on our website.
- Shipping Costs: Original shipping costs are non-refundable. If the return is due to a defect or error on our part, we will cover the return shipping costs.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact our customer service team at [Insert Contact Email] for assistance.
6. Warranty
All refurbished products from Deed Technologies come with a warranty that covers defects in materials and workmanship. If you experience an issue with your product that falls under the warranty, please contact us to arrange for repair or replacement.
7. Contact Us
If you have any questions or need further assistance with a return or refund, please contact our customer service team at:
- Email: hello@deed.co.ke
- Phone: 0113 704 451
We are here to help and will do our best to resolve any issues promptly.
Thank you for choosing Deed Technologies. Your satisfaction is our priority.