Our Service Standards

1. Professionalism and Integrity

• We conduct all our business interactions with professionalism, honesty, and transparency.
• Our team will provide you with clear and accurate information about our products and services.

2. Quality Products and Services

• We are committed to delivering high-quality refurbished computers, IT hardware, and software solutions tailored to your business needs.
• We ensure all our products are tested and meet industry standards for performance and reliability.

3. Timely Support

• We strive to respond to all customer inquiries and support requests within 24 hours during business days.
• Our technical support team is available to assist with any issues you may encounter, ensuring minimal disruption to your operations.

4. Customer-Centered Solutions

• We listen to your feedback and work with you to provide customized solutions that align with your business goals.
• Your satisfaction is our priority, and we are committed to resolving any issues promptly and effectively.

5. Confidentiality and Data Protection

• We respect your privacy and are committed to protecting your personal and business information.
• All data shared with us is handled with the utmost confidentiality and per data protection regulations.

6. Continuous Improvement

• We are dedicated to continually improving our services based on customer feedback and emerging industry trends.
• We actively seek out ways to enhance our offerings and exceed your expectations.

Our Responsibilities

• Communication: We will keep you informed at every stage of our service, from initial inquiries to after-sales support.
• Respect: We will treat all our customers with respect, courtesy, and fairness.
• Accountability: We take responsibility for our actions and are committed to rectifying any errors that may occur.

Your Responsibilities

• Provide Accurate Information: To serve you better, please provide accurate and complete information when requesting services or support.
• Respect: We expect our customers to interact with our staff respectfully and courteously.
• Feedback: Your feedback is invaluable to us. Please let us know how we can improve our services.

How to Contact Us

If you have any questions, require assistance, or wish to provide feedback, please do not hesitate to contact us:

• Phone: 0113 704 451
• Email: hello@deed.co.ke
• Address: Sanlam House, Kenyatta Avenue, 1st Floor

Complaints and Dispute Resolution

If you are unsatisfied with our service, be sure to contact our customer service team immediately. We are committed to resolving any complaints swiftly and to your satisfaction.

Thank you for choosing Deed Technologies. We look forward to serving you.